It’s an agreed concept in business circle that to attract a new client is one thing while to retain the same client is another. The major challenge of many business establishments is how to not only attract a new pool of clients but also how to retain them. This is a challenge to businesses. How a business establishment addresses this challenge can either make or break a business. Fremont spa services long realized this and put in place measures that not only attract and retain clients but which also are instrumental in ensuring that client needs are adequately met. How did these centers of excellence achieve this? Identifying what the customer needs are and tailor making products and services to conform to their needs is the first step. A disgruntled and unsatisfied client spells bad tidings for the business and as such it is imperative for businesses to come up with measures that ensure the satisfaction of clients. Fremont spa centers have ensured that their centers are managed by professionals who are versed in the field of management. This has gone a long way in ensuring that Total Quality management is adhered to the letter and that client needs are adequately met. The beauticians in these centers are also men and women of unquestionable moral integrity and attend to client needs with diligence and professionalism.
No comments:
Post a Comment